Terms and Conditions

Man and Van Paddington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Paddington provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company or organisation that makes the booking and is responsible for payment of the charges.

We, us, our means Man and Van Paddington, the service provider.

Services means any removal, man and van, transport, loading, unloading, packing, or related services that we agree to provide.

Vehicle means any van or other vehicle we use to provide the services.

Goods means any items, belongings, furniture, equipment, boxes or other property that we transport or handle as part of the services.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including the loading, transport and unloading of goods. The exact scope of the services to be provided will be set out in your booking confirmation or quote.

We do not provide professional disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, or specialised services such as plumbing, electrical work or carpentry unless expressly agreed in writing prior to the booking.

We reserve the right to refuse to transport any goods that we reasonably believe may be hazardous, illegal, unsafe, or likely to cause damage to the vehicle, our staff, or other goods.

3. Booking Process

All bookings for our services must be made in advance and are subject to availability. When you request a quote or booking, you must provide accurate and complete information, including:

The collection and delivery addresses.

The date and preferred time of the move or transport.

Details of the goods to be moved, including size, approximate weight, quantity and any unusual or heavy items.

Details of access at both collection and delivery locations, including floor levels, lift or stair access, parking restrictions and distance from vehicle to property.

Your contact details and any other relevant information that may affect the performance of the services.

A booking is only confirmed when we have accepted your request and you have accepted our quoted price and any applicable terms for deposits and payments. We may confirm your booking in writing or verbally, but we recommend that you request written confirmation for your records.

It is your responsibility to check all booking details carefully and notify us immediately of any errors or changes. Any changes to the date, time, locations, scope, or nature of the services may affect the price and our ability to provide the service as originally agreed.

4. Quotes and Pricing

Quotes are based on the information you provide at the time of enquiry. Our pricing may be based on an hourly rate, a fixed price, or a combination of the two. Any quote we provide is given in good faith but does not constitute a binding offer if the information provided by you is incomplete or inaccurate.

We reserve the right to revise the quoted price if:

The services required differ from those originally specified.

There are additional items, floors, or locations that were not stated at the time of booking.

Access is more restricted than originally described, requiring additional time or manpower.

There are delays outside our control, such as waiting for keys, third-party contractors, or building management.

Any additional charges will be explained to you as soon as reasonably practicable. Where possible, we will seek your agreement before incurring additional costs.

5. Payments and Charges

Unless otherwise agreed in advance, payment for our services is due on completion of the job and must be made in full on the same day. We may require a deposit to secure your booking, particularly for larger moves or longer-distance transport. Any deposit requirements will be explained at the time of booking.

We may accept various forms of payment, such as cash, bank transfer or card payments, subject to availability. You must ensure that you have sufficient funds or credit available to pay for the services as agreed.

If payment is not made on the due date, we reserve the right to charge interest on any overdue amount at the statutory rate and to recover all reasonable costs of collection, including legal costs if applicable. We may also withhold delivery of goods or retain them in storage until full payment has been received.

Where services are charged at an hourly rate, the chargeable time starts from when the vehicle and team arrive at the collection address and ends when the last item is unloaded or when we are reasonably unable to continue due to circumstances outside our control. Minimum booking periods may apply and will be explained at the time of booking.

6. Client Responsibilities

As the client, you agree to:

Ensure that you or a nominated representative is present at the collection and delivery addresses to direct our team and sign any necessary paperwork.

Ensure that all goods are properly packed, boxed and prepared for transport, unless we have specifically agreed to provide packing services.

Securely close and seal all boxes and containers, and ensure fragile items are clearly labelled.

Arrange proper parking and access at the collection and delivery locations, including any permits or authorisations required. You are responsible for any parking fines or penalties incurred as a result of inadequate arrangements, incorrect instructions or restrictions beyond our control.

Remove any fixtures, fittings or items that cannot be safely moved by our team without specialist tools or expertise, unless otherwise agreed.

Ensure that all items listed for transport are ready to be moved at the scheduled time, to avoid unnecessary delays.

7. Cancellations and Amendments

You may cancel or amend your booking by providing us with reasonable notice. Our cancellation terms are as follows, unless stated otherwise at the time of booking:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion and any non-refundable costs incurred on your behalf.

If you cancel within 24 to 48 hours before the scheduled start time, we may retain all or part of your deposit and may charge a cancellation fee to cover our costs and loss of work.

If you cancel within 24 hours of the scheduled start time, you may be charged up to the full quoted price, especially where we are unable to allocate the time to another booking.

Any request to change the date, time or scope of the services will be treated as an amendment and is subject to availability. We will endeavour to accommodate reasonable changes but cannot guarantee that we will be able to do so. Changes may result in a revised quote or additional charges.

8. Delays and Access Issues

We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, road closures or other factors beyond our control. We will not be liable for any loss or inconvenience caused by delays that are reasonably outside our control.

If we are delayed or prevented from carrying out the services due to access problems, waiting for your instructions, waiting for keys, or circumstances caused by you or third parties, we may charge for the waiting time or additional work required.

9. Liability and Insurance

We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is limited as set out in this section.

Our liability for loss of or damage to your goods, whether caused by negligence or otherwise, will not exceed a reasonable replacement value of the goods or an agreed limit, whichever is lower. We may, at our discretion, repair or replace damaged items or make a financial payment up to the agreed limit.

We will not be liable for:

Loss or damage arising from your failure to pack goods properly or to adequately protect fragile items.

Loss or damage to the contents of boxes, drawers or containers that were not packed by us.

Loss or damage to items with pre-existing defects, wear and tear, or inherent faults.

Loss of data, software or digital content from computers, devices or storage equipment.

Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

Loss or damage arising from acts of war, terrorism, strikes, lockouts, extreme weather, natural disasters, or other events beyond our reasonable control.

You are responsible for arranging any additional insurance coverage for high-value goods or for amounts above our standard liability limits. If you require increased cover, you must inform us in advance and obtain appropriate insurance.

You must notify us in writing of any loss or damage as soon as reasonably practicable and, in any event, within seven days of the move or completion of the services. Failure to notify us within this period may affect our ability to investigate and process any claim.

10. Excluded Items

We will not accept liability for, and may decline to transport, the following items unless expressly agreed in advance:

Money, jewellery, watches, precious metals, stones or similar valuables.

Important documents, deeds, securities, or financial instruments.

Perishable goods, food, plants or living creatures.

Hazardous, flammable, explosive or illegal items, including but not limited to gas cylinders, paint, chemicals, fuel, or weapons.

If such items are transported without our knowledge, they will be moved entirely at your own risk and you will be responsible for any damage or loss caused.

11. Waste and Rubbish Regulations

We are a removal and transport service and do not operate as a licensed waste carrier for general rubbish disposal, unless explicitly stated as part of a separately agreed service. We will not remove or dispose of domestic refuse, construction waste, hazardous materials or other controlled waste that requires a licensed carrier.

You must not request us to take items that are clearly intended as waste, rubbish or scrap, unless we have agreed in advance to provide a suitable service and you have confirmed that any necessary waste regulations are complied with.

Any furniture, appliances or items that you ask us to transport to recycling centres or designated disposal sites must be lawful to dispose of and free of hazardous content. You are responsible for any fees or charges at such facilities.

If, during the performance of the services, we reasonably believe that you are asking us to dispose of controlled waste without proper arrangements, we may refuse to carry out that part of the service and may still charge for our time and costs incurred.

12. Parking, Fines and Permissions

You are responsible for ensuring that we have suitable parking and access for the vehicle at both collection and delivery addresses. This includes arranging any permits or permissions required by building management, local authorities or private landowners.

Any parking fines, clamping charges or penalties incurred as a direct result of insufficient permissions, inaccurate instructions, or restrictions not disclosed to us in advance may be charged to you, and you agree to reimburse us in full.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise your concerns with the driver or team leader on the day so that we can attempt to resolve the issue immediately where possible.

If the matter cannot be resolved on the day, you should submit a written complaint with full details of the issue, including dates, locations, items affected and any evidence such as photographs. We will review your complaint and aim to respond within a reasonable timeframe.

We will make good faith efforts to resolve disputes amicably with you. If a resolution cannot be reached, either party may consider seeking advice from a professional adviser or pursuing the matter through the appropriate legal channels.

14. Data Protection and Privacy

We will collect and use your personal information only as necessary to manage your booking, provide the services, process payments, and communicate with you. We will take reasonable steps to keep your information secure and will not sell your data to third parties.

We may share your information with trusted partners or subcontractors only when required to deliver the services or comply with legal obligations. By providing your details, you consent to such use and sharing for these purposes.

15. Subcontracting

We reserve the right to use vetted subcontractors or partner companies to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply and we will remain responsible for the overall performance of the services to you.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Variations to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or our service offerings. The version in force at the time of your booking will apply to your contract with us. You are advised to review these terms periodically.

18. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms and Conditions, together with any written quote or booking confirmation provided by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

By making a booking with Man and Van Paddington, you confirm that you have read, understood and agree to these Terms and Conditions.



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Reliable Man and Van Paddington at Affordable Rates!

Our company is very sought after as we have years of experience and offer quality man and van Paddington at low costs. Whether you are a resident of W1 or W2, you can book our excellent service at an affordable rate. There are several customised packages and deals that can help you save a significant amount of money too. So what are you waiting for? If you are looking for a reputed removal service in your area, you know who to call. Speak to our customer service today and place your bookings. We will take it from there.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Paddington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 Spring St
Postal code: W2 3RA
City: London
Country: United Kingdom

Latitude: 51.5145170 Longitude: -0.1754360
E-mail:
[email protected]

Web:
Description: Contact us today to get the best quality of man and van removal services in Paddington, W2. We have the cheapest prices on the market.
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