Privacy Policy

Man and Van Paddington Privacy Policy

This Privacy Policy explains how Man and Van Paddington collects, uses, stores and protects personal data of its customers and prospective customers in the Paddington area. It also describes the lawful bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, where applicable, and explains your rights in relation to your personal data.

This Privacy Policy applies to all Man and Van Paddington customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise use our services.

Data Controller

For the purposes of applicable data protection laws, Man and Van Paddington is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you interact with our services in the Paddington area.

Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us. This may include:

Identification and contact details: name, title, address, pick-up and delivery addresses, email address, and any contact details you choose to provide when you communicate with us.

Service and booking information: details about your move or transport requirements, property access details relevant to the move, inventory or item descriptions, preferred dates and times, and any special instructions you provide.

Payment and transaction data: payment confirmations, partial card details where processed through third party payment providers, billing address, and records of invoices and receipts. We do not store full card details when payment is processed by a secure payment processor.

Communication records: information contained in emails, contact forms, messages, or telephone conversations, including queries, complaints, feedback and any follow-up correspondence relating to our services.

Technical and usage information: when you visit our website, we may collect technical data such as IP address, browser type, device information, and basic analytics data about pages visited and actions taken on the site, where this is collected through cookies or similar technologies and permitted by law.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information or a quote, make a booking, use our website contact forms, communicate with us by email or telephone, or provide information to our staff on the day of your move or transport service.

We may also receive limited personal data from third party platforms or comparison websites if you have requested a quote or service through them and they are authorised to share your details with us for that purpose.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under the GDPR. Depending on the context, we may rely on the following:

Contract: we process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, carry out the move or transport service, process payments and manage related customer service.

Legitimate interests: we process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include improving our services, managing our business operations, responding to general enquiries, keeping records, and preventing fraud or misuse of our services.

Legal obligations: we may process and retain certain personal data where this is necessary to comply with legal and regulatory obligations, such as tax, accounting and insurance requirements.

Consent: in limited circumstances, we may rely on your consent, for example for certain optional communications or non-essential cookies and analytics where required by law. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, manage bookings and deliver our man and van services in the Paddington area, including confirming details, planning the move or transport, and communicating with you about timings and access.

To process payments, issue invoices or receipts, and maintain accounting and financial records in line with applicable laws.

To respond to your enquiries, requests and complaints, and to provide customer support before, during and after the provision of our services.

To manage our relationship with you, including sending important service messages about changes to bookings, terms, or policies that may affect you.

To improve our services, operations and customer experience, including through internal analysis, staff training and quality control.

To meet legal and regulatory requirements, cooperate with law enforcement where required, and exercise or defend legal claims.

Data Sharing and Processors

We may share your personal data with trusted third parties that act as data processors on our behalf. These third parties only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Categories of processors may include:

IT and hosting providers who store our data and maintain our website, booking systems or email services.

Payment service providers who securely process payments on our behalf.

Professional advisers, such as accountants or legal advisers, where necessary to manage our business and comply with legal obligations.

We may also share personal data with third parties acting as independent controllers where necessary, for example with insurers, law enforcement authorities, regulators, or courts where we are legally required or where it is necessary to protect our rights, property or safety.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers located outside the United Kingdom or European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by relevant authorities or equivalent protection measures as required by data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our services, maintain records, and meet legal, accounting or reporting requirements.

In general, customer and booking records are kept for the period required by applicable tax and accounting rules, after which they are securely deleted or anonymised. Communication records and service-related correspondence may be retained for a reasonable period to handle queries, complaints and potential disputes.

Where we rely on consent for specific processing, we will retain the relevant data until you withdraw your consent or it is no longer needed for the purpose for which it was collected, whichever occurs first, subject to any legal obligations that require longer retention.

Security of Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures may include access controls, secure storage, staff training and procedures for handling and responding to potential data incidents.

While we strive to use reasonable safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we regularly review our measures to help keep your data protected.

Your Data Protection Rights

Under the GDPR and applicable data protection laws, you have certain rights in relation to your personal data, subject to conditions and legal limitations. These rights include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how it is processed.

Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction: you can request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection.

Right to object: you can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is needed for legal claims.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your personal data is being handled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a Man and Van Paddington customer in the area.



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Contact us

Company name: Man and Van Paddington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 Spring St
Postal code: W2 3RA
City: London
Country: United Kingdom

Latitude: 51.5145170 Longitude: -0.1754360
E-mail:
[email protected]

Web:
Description: Contact us today to get the best quality of man and van removal services in Paddington, W2. We have the cheapest prices on the market.
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